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You Recently Stayed in a Hotel and an Employee was Very Helpful to You - GT Letter Samples

You recently stayed in a hotel and an employee was very helpful to you.

Write a letter to the hotel management to tell them what happened.

In your letter:

  • describe the situation

  • explain what happened

  • say what you would like the manager to do


You Recently Stayed in a Hotel and an Employee was Very Helpful to You - GT Letter Samples

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Model Answer 1


Dear Hotel Manager,


I am writing to commend the exceptional service provided by one of your employees, Mr. Thomas Green, during my recent stay at the Grandeur Hotel.


The situation arose when I misplaced my wallet containing vital documents and credit cards. Mr. Green noticed my distress in the lobby and immediately offered his assistance. He demonstrated remarkable empathy and professionalism, meticulously retracing my steps and engaging other staff members in the search. Remarkably, within an hour, Mr. Green located my wallet in the hotel café, ensuring all contents were intact.


What particularly impressed me was not just his efficiency, but the genuine concern he showed. He not only restored my lost items but also provided comforting words that significantly alleviated my anxiety. His actions reflect a high standard of customer service and a deeply ingrained sense of responsibility towards hotel guests.


In recognition of Mr. Green’s exemplary conduct, I would appreciate it if you could formally acknowledge his dedication. Perhaps, an accolade or a commendation in your internal newsletter would be fitting. It’s employees like him who enhance the reputation of the Grandeur Hotel and ensure guests' stays are memorable for all the right reasons.


Thank you for fostering such a supportive environment in your hotel, where guests can expect not only luxury but also a warm, human touch in service.


Yours sincerely,


Evelyn Carter


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Model Answer 2


Dear Hotel Manager,


I am writing to express my profound gratitude for the outstanding assistance I received from your staff member, Ms. Emily Johnson, during my stay at the Oceanview Resort.


The incident occurred when I encountered a significant problem with my room's air conditioning system late at night. Ms. Johnson, upon hearing my plight, responded with remarkable promptness and professionalism. Despite the late hour, she efficiently coordinated with the maintenance team and ensured that the issue was resolved swiftly. Not only did she offer me a complimentary beverage as I waited, but she also followed up the next morning to ensure my comfort.


What truly set Ms. Johnson apart was her exceptional blend of empathy and problem-solving skills. Her ability to handle a stressful situation with such calm and efficiency greatly minimized my inconvenience. It is rare to encounter such dedication and commitment to guest satisfaction.


I would greatly appreciate it if you could acknowledge Ms. Johnson's exemplary service. Recognizing her efforts officially would not only boost her morale but also reinforce the high standards of customer care that the Oceanview Resort is known for.


Thank you for employing staff who genuinely make a difference in the guests' experience. It is this level of service that fosters lasting impressions and loyalty among your clientele.


Yours faithfully,


Emily Johnson


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Model Answer 3


Dear Hotel Manager,


I am compelled to write to you about a recent experience at your establishment, specifically regarding the exemplary service provided by your employee, Mr. James Carter.


During my stay at your prestigious Cityview Inn, I faced a rather distressing issue when my car broke down in the hotel parking lot. Mr. Carter, noticing my dilemma, approached me with a willingness to assist that was both surprising and heartening. With his help, and without any hesitation, he contacted a local mechanic and arranged for the necessary repairs. His proactive approach and ability to manage the situation with such competence was truly commendable.


What stood out most, however, was Mr. Carter's genuine concern and the personal responsibility he took to ensure my issue was resolved. He went above and beyond his duty, offering to assist me in coordinating my travel plans while my car was being repaired. His actions significantly reduced my stress and allowed me to focus on enjoying my stay.


I sincerely hope you will recognize Mr. Carter’s exceptional service. Acknowledging his efforts would undoubtedly reinforce the high standards of guest care that your hotel is renowned for.


Thank you for setting such a high bar in customer service and for employing individuals who truly embody these values.


Yours sincerely,


Elizabeth Thompson


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