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IELTS Luminary Privacy & Cookies Policy

At IELTS Luminary, your privacy is not just a term; it's a commitment we make to ensure the safe and ethical management of your personal data. This Privacy & Cookies Policy serves as a comprehensive guide to inform you about the practices we adhere to in collecting, using, and safeguarding your information. Whether you are browsing through our informative articles, purchasing an eBook, or engaging with our IELTS Essay Correction Service, your consent to this Policy is implicit upon your use of our website and services.

Data Collection and Usage

We deploy advanced analytics tools that actively monitor and capture session metrics to elevate your browsing experience. This includes but is not limited to:

  • Duration of Visit: The amount of time you spend on our website.

  • Pages Viewed: Which sections or articles are capturing your interest.

  • Interaction Metrics: Such as clicks, scrolls, and engagement with interactive elements like quizzes or polls.

  • Exit Strategies: Information about how you leave the site, be it through clicking an external link or closing the browser.

 

This data is instrumental for us in identifying what resonates with our audience, which in turn allows us to refine our content and layout to better meet your needs.

Personal and Non-Personal Information

When you decide to make a transaction on our platform, perhaps by purchasing one of our eBooks or subscribing to our IELTS Essay Correction Service, we require some personal information to facilitate these services. Specifically, we collect:

  • Name: So we can personalize your experience and communications.

  • Postal Address: Mainly for billing and, if applicable, shipping purposes.

  • Email Address: To send you transaction confirmations, updates, and customer support.

 

We take extra precautions to secure this data, and we want to clarify that we never collect sensitive financial information such as your credit card or bank account details. Payment processing is managed by reputed third-party gateways that comply with industry-standard security protocols.

 

Objectives for Data Collection

We collect both Personal and Non-personal Information to fulfill multiple objectives that are integral to our service delivery and user experience.

Service Provisioning

Whether you're here for the IELTS preparation materials or seeking advice on personal finance, it is essential that we collect certain data to deliver these services. For example, your email address may be used to send you the eBook you purchased or to deliver your essay with detailed corrections.

Customer Support

We are committed to providing unparalleled customer service. For this reason, we store contact details and historical interactions to swiftly and effectively resolve any issues or queries you might have. Our support team may use your data to follow up on transactions to ensure your complete satisfaction.

Communication

Staying connected is key. We use your information to communicate with you about various aspects related to our services. This can range from system updates and account notifications to personalized promotions and exclusive offers that we think would interest you.

Data Analytics

Your data contributes to a wellspring of aggregated analytics, enabling us to make data-driven decisions for improving our site and services. We analyze patterns, user behaviors, and engagement levels to continually refine our content, ensuring it meets your needs and expectations.

Legal Compliance

In a world where data is power, it also comes with responsibilities. We collect and store data in strict compliance with local, state, and federal laws. This includes, but is not limited to, GDPR for European users and CCPA for California residents.

Data Storage and Security

Our website is hosted on Wix.com, a leading online platform that provides us with the technological infrastructure to offer you a secure and robust service environment. With stringent security protocols and robust firewall technologies, Wix.com ensures your data is stored with the utmost security.

Your data is not merely stored; it is encrypted and shielded by state-of-the-art firewall technologies to ward off unauthorized access and data breaches. Regular security audits are conducted to maintain the integrity of your data.

Payment Security

We value your financial security. All payment methods and gateways on our website conform to the rigorous standards set forth by the Payment Card Industry Data Security Standard (PCI-DSS). This global standard ensures that your credit card information, if you choose to use one, is handled in a secure environment.

We have entrusted your financial transactions to renowned third-party payment providers. These providers adhere to industry-leading security protocols to safeguard your financial details during transactions, ensuring a smooth and secure purchase experience.

 

Communication Preferences

We utilize a variety of communication channels to keep you informed and updated. This could be for routine account management, such as sending you invoices or service-related notifications, to more specific instances like fee collection or compliance with legal obligations. The channels we may use to reach you include:

  • Emails: For transaction confirmations, service updates, and promotional newsletters.

  • Text Messages: To send quick updates or reminders about your account status or subscriptions.

We believe in transparent and consensual communication. While we reserve the right to contact you for essential reasons, you also have the flexibility to manage your communication preferences within your account settings.

Policy Modifications

The digital landscape is ever-changing, and as we evolve, our Privacy & Cookies Policy may undergo amendments. These changes become effective immediately once they are posted on our website.

For substantial changes that might materially affect your rights or how we handle your data, rest assured that we will proactively notify you. This could be through a pop-up notice on our website or a dedicated email, using the contact details you have graciously provided.

Your Rights

Access and Control

Your control over your data is not a one-time event but an ongoing process. If you wish to review or amend your personal data, whether that means updating your email address or rectifying an error, you have the right to do so.

In compliance with data protection laws, you also have the right to request the deletion of your personal information from our databases. For such matters or to exercise any other data rights you might have, you can reach out to us directly at shamim@ieltsluminary.com.

For any questions about your data rights or this policy, you can always reach us at the provided email address. We aim to respond to all inquiries within 48 hours.

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