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Number of Enquiries to Tourist Information Office Made by Telephone, Letter/Email, and in Person - Task 1 Line Graph Reports

You should spend about 20 minutes on this task.


The graph below shows the number of enquiries to tourist information office made by telephone, letter/email, and in person from January 2001 to June 2001.


Summarize the information by selecting and reporting the main features, and make comparisons where relevant.


Write at least 150 words.

Number of Enquiries to Tourist Information Office Made by Telephone, Letter/Email, and in Person - Task 1 Line Graph Reports

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Model Answer 1 (Band 9)

The provided line graph delineates the trends in the number of enquiries to tourist information office through three different communication channels over a six-month span in 2001.


Commencing with an overview, it is evident that while enquiries in person saw a steady incline after a subdued start, the frequency of queries via emails and letters exhibited a marked decline. In contrast, telephone enquiries displayed a plateau initially, only to experience a surge from April onwards.


Delving into specifics, January witnessed approximately 1800 total queries, predominantly via telephone, which stood at around 800. This mode of enquiry maintained a steady frequency until April before ascending to just shy of 1100 by June. In-person visits, although the least preferred method initially at 400, witnessed a gradual rise each month, culminating at 1200 enquiries by mid-year.


Conversely, the number of enquiries received through emails and letters, which commenced at 600, dwindled consistently, arriving at a low of 200 by June. This contraction sharply contrasts with the overall escalation in total enquiries, which amplified to roughly 2500, indicating a shift in the public's preferred methods of communication with the tourist office.


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Model Answer 2 (Band 9)

The line graph illustrates the frequency of the number of enquiries to tourist information office utilizing three distinct modalities from January through June of the year 2001.


An overarching observation reveals a discernible pattern: personal visits to the office showed a progressive increase post-March, while the preference for written communication experienced a considerable downturn. Telephone enquiries, meanwhile, enjoyed a stable hold before manifesting a notable rise from the spring months onwards.


A closer examination of the data demonstrates that the onset of the year saw a dominant preference for telephone enquiries, registering close to 800 instances, compared to the 600 enquiries via letters and emails, and a modest 400 in-person visits. This initial trend in telephone enquiries plateaued until the advent of April, at which point it escalated, culminating at approximately 1100 by the close of June. The trajectory for in-person enquiries inverted, with a steady increase each successive month, leading to a peak of 1200 in June.


Contrastingly, the reliance on emails and letters for information requests saw a steady decline from the initial count of 600, dwindling to a mere 200 by June. This trend is particularly stark against the backdrop of an overall rise in total enquiries, which augmented to about 2500 by mid-year, highlighting a shift in public preference towards more direct forms of communication with the tourist office.


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Model Answer 3 (Band 9)

The line graph presents a comparative analysis of the number of enquiries to tourist information office sorted by in-person visits, telephone calls, and letter/email correspondences, during the first half of 2001.


An overview of the graph reveals significant fluctuations in the enquiry modes. Visits to the office displayed a consistent upward trend, whereas letter/email enquiries significantly decreased. Telephone enquiries remained relatively stable for the initial months, subsequently experiencing a gradual increase.


In January, telephone interactions were the preferred mode of enquiry, with roughly 800 recorded, overshadowing the 600 letter/email enquiries and the 400 in-person approaches. The latter, albeit starting as the least utilized method, saw a continuous monthly ascendancy, reaching a zenith of 1200 enquiries by June. Telephone-based enquiries initially plateaued, maintaining their numbers from January through April, before experiencing an upsurge, with figures nearing 1100 by the end of the period in question.


Conversely, written enquiries experienced a stark decline. Starting at 600, the number gradually diminished over the six months, concluding at a low of 200. This contrasted with the overall increase in the total "number of enquiries to tourist information office," which rose to approximately 2500, signifying a shift towards more direct interaction with the information office as the year progressed.


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