You bought a piece of furniture from a store in another town recently. There is a problem with the item you purchased. Write a letter to the store manager.
In your letter
explain the details of your purchase
describe the problem that you have with it
suggest what can be done about it
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Model Answer 1
Dear Mr. Johnson,
I am writing to you concerning a recent purchase I made at your esteemed store, Furniture Galore, located in Springfield, where, unfortunately, the beautiful oak dining table I acquired has developed some concerning issues.
On the 5th of January, I visited your store and was immediately captivated by an exquisite oak dining table, which I purchased for $500. The table, with its intricate carvings and rich finish, seemed perfect for my dining room. However, upon delivery, I noticed a significant problem. The table's surface, initially smooth and flawless, now exhibits several cracks and a noticeable wobble in one of its legs. This is particularly disheartening as I had expected a product of impeccable quality, given the reputation of your store.
Given the circumstances, I would appreciate it if you could arrange for a replacement of the table or, if that is not feasible, a full refund. It is important for me that the dining table not only complements the aesthetics of my home but is also functional and durable. I am confident that you understand the importance of customer satisfaction and will address this matter with the urgency it deserves.
Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.
Yours sincerely,
Elizabeth Thompson
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Model Answer 2
Dear Store Manager,
I hope this letter finds you well. I am reaching out to address a rather unfortunate situation regarding a piece of furniture I purchased from your reputable store, Home Elegance, in Greenfield, which has unfortunately not lived up to the high standards I was anticipating.
On my visit to your store on the 12th of March, I was delighted to find a contemporary-style coffee table that seemed ideal for my living room. The purchase, amounting to $300, appeared to be a perfect blend of style and functionality. However, my satisfaction was short-lived. Upon setting up the table at home, I discovered that its surface, which should have been perfectly even, was uneven, causing anything placed on it to tilt precariously. Additionally, the color of the wood has started to fade, betraying signs of poor quality, which is not what I expected from a product of your establishment.
To resolve this issue, I would suggest either an exchange for a coffee table of equal value and better quality or a full refund of my purchase. It is essential for me that my home furnishings are not only aesthetically pleasing but also reliable and long-lasting. I trust that your commitment to customer satisfaction will prompt a prompt and favorable response to this matter.
Thank you for your attention and understanding. I look forward to your prompt response and a positive outcome.
Kind regards,
Michael Anderson
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Model Answer 3
Dear Manager of Classic Furnishings,
I trust this letter finds you in good health and spirits. I am writing to bring to your attention a concern regarding a recent purchase I made at your esteemed outlet in Oakville, which, to my dismay, has manifested a significant defect not befitting the high quality I associate with your brand.
On my visit to your store on the 20th of February, I was thoroughly impressed by a Victorian-style armchair, for which I paid $450. Its elegant design and comfort were the prime reasons for my choice. However, within a week of its arrival, I noticed that the upholstery is fraying and the left armrest is noticeably loose, which is quite unexpected and disappointing given the premium price and supposed quality.
In light of these issues, I propose two possible solutions: either a replacement of the armchair with one that meets the high standards your store is known for, or a full refund of my purchase amount. It is essential for me that my home furnishings are not only a reflection of elegance but also a testament to enduring quality. I am hopeful that your commitment to customer service excellence will guide a swift and positive resolution to this issue.
I appreciate your prompt attention to this matter and eagerly await your response.
Best regards,
Sophia Bennett
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