You should spend about 20 minutes on this task.
You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your letter:
give details of the purchase
explain the problem
explain why you need a replacement urgently
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam..........,
Get your Detailed Essay Feedback from an IELTS Examiner
Get our downloadable eBooks, learn the details how to write a high band essay
GT Letter Band 9 Sample (1)
Dear Sir or Madam,
I am writing to you regarding my recent purchase of clothing from your online store. On March 29th, I placed an order for a black leather jacket (size medium) and a pair of jeans (size 32x32). I received the items on April 1st, but unfortunately, I am not satisfied with my purchase.
The black leather jacket that I received was not the same as the one displayed on your website. The colour was faded, and the stitching was uneven. Additionally, the zipper was broken and would not close properly. As for the jeans, the size was smaller than I expected, and they were too tight around my waist.
As I require these clothing items for an upcoming event, I urgently need a replacement. I am kindly requesting that you send me a new black leather jacket (size medium) that matches the product description and a pair of jeans (size 34x32) that fit me properly.
I have attached a photo of the defective jacket and a photo of the jeans that show the size tag for your reference. I hope that you can address this issue as soon as possible so that I can receive the replacement items in a timely manner.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Maria Sakkari
Get our downloadable eBooks, learn the details how to write a high band essay
GT Letter Band 9 Sample (2)
Dear Sir or Madam,
I am writing to express my disappointment with my recent purchase from your online store. I had ordered a pair of sneakers (size 9) and a hooded sweatshirt (size medium) on March 29th, but upon receiving the items on April 1st, I noticed several issues.
The sneakers I received were of poor quality and not as described on your website. The material used was flimsy and the seams were poorly stitched. Additionally, the size was smaller than what I had ordered, and it was uncomfortable to wear. As for the hooded sweatshirt, the colour was not as vibrant as it appeared on the website and the fabric was thinner than expected. Furthermore, the hoodie had a small tear near the pocket.
As I need these items for an upcoming trip, I urgently require a replacement. I request that you send me a new pair of sneakers (size 9) that are of the same quality as advertised on your website and a hooded sweatshirt (size medium) that matches the colour and quality advertised. I kindly request that you cover the cost of shipping for these replacement items.
I have attached photos of the defective sneakers and the hooded sweatshirt for your reference. I hope that you can address this issue as soon as possible so that I can receive the replacement items before my trip.
Your prompt resolution of this matter is greatly appreciated. I look forward to hearing from you soon and am confident that we can find a solution that meets my needs.
Sincerely,
Kate Meier
Get your Detailed Essay Feedback from an IELTS Examiner
GT Letter Band 9 Sample (3)
Dear Sir/Madam,
I am writing to inform you of my dissatisfaction with the recent clothing purchase that I made from your online store. On March 29th, I ordered a pair of trousers (size 32x34) and a dress shirt (size medium) which I received on April 1st. However, the items I received were not up to the standard I had expected.
The dress shirt was poorly made with loose threads around the collar and sleeves, and the buttons were not sewn on correctly. Furthermore, the shirt had several stains which were not visible in the product images on your website. The trousers had a large tear near the pocket, making them unwearable.
As I urgently need these items for an important event, I kindly request a replacement pair of trousers (size 32x34) and a dress shirt (size medium) that are of the quality advertised on your website. Please ensure that the replacement items are free from defects, stains and tears. I request that you expedite the shipping process to ensure that I receive the items before the event.
I have attached photos of the defective dress shirt and trousers for your reference. I kindly request that you cover the cost of shipping for these replacement items.
I hope that you can resolve this issue in a timely and satisfactory manner, as I value the quality of your products and wish to continue shopping with your company.
I appreciate your prompt attention to this matter and look forward to receiving the replacement items. Thank you for your assistance.
Sincerely,
Robin Smith
Get your Detailed Essay Feedback from an IELTS Examiner
Get our downloadable eBooks, learn the details how to write a high band essay