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You Bought Some Clothing Online And Are Not Satisfied with Your Purchase - GT Letter Band 9 Sample

You have bought some clothing online and are not satisfied with your purchase.

Write a letter to the company that you bought the clothing from. In your letter:

  • give details of the purchase

  • explain the problem

  • explain why you need a replacement urgently


IELTS General Training (GT) Letter Band 9 Sample - You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from.

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Model Answer 1


Dear Customer Service Team at TrendyThreads,


I am writing to express my dissatisfaction with a recent online purchase from your esteemed store, specifically a set of formal attire, order number TT12345, which I received on January 20th.


Regarding the details of my purchase, I ordered a navy blue blazer and matching trousers, tailored for a special event. Upon arrival, however, I discovered several issues. The blazer, meant to be a medium, is oversized, resembling more a large size, while the trousers, contrary to the specified slim fit, are unexpectedly baggy. The fabric quality also seems subpar, a stark contrast to the premium quality advertised on your website.


The reason this issue is particularly distressing is due to the urgency of my situation. I procured this outfit specifically for an important career milestone: a job interview with a prestigious firm, scheduled for February 10th. This event not only demands a professional appearance but also serves as a crucial step in my career advancement.


Given the circumstances, I kindly request an expedited replacement of the items with the correct specifications. Ensuring a perfect fit and top-notch quality is paramount for my upcoming interview. I appreciate your prompt attention to this matter and look forward to a swift and satisfactory resolution.


Thank you for your understanding and cooperation.


Sincerely,


Jordan Smith


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Model Answer 2


Dear Sir or Madam,


I am writing to you regarding my recent purchase of clothing from your online store. On March 29th, I placed an order for a black leather jacket (size medium) and a pair of jeans (size 32x32). I received the items on April 1st, but unfortunately, I am not satisfied with my purchase.


The black leather jacket that I received was not the same as the one displayed on your website. The colour was faded, and the stitching was uneven. Additionally, the zipper was broken and would not close properly. As for the jeans, the size was smaller than I expected, and they were too tight around my waist.


As I require these clothing items for an upcoming event, I urgently need a replacement. I am kindly requesting that you send me a new black leather jacket (size medium) that matches the product description and a pair of jeans (size 34x32) that fit me properly.


I have attached a photo of the defective jacket and a photo of the jeans that show the size tag for your reference. I hope that you can address this issue as soon as possible so that I can receive the replacement items in a timely manner.


Thank you for your attention to this matter. I look forward to hearing from you soon.


Sincerely,


Maria Sakkari

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Model Answer 3


Dear Sir or Madam,


I am writing to express my disappointment with my recent purchase from your online store. I had ordered a pair of sneakers (size 9) and a hooded sweatshirt (size medium) on March 29th, but upon receiving the items on April 1st, I noticed several issues.


The sneakers I received were of poor quality and not as described on your website. The material used was flimsy and the seams were poorly stitched. Additionally, the size was smaller than what I had ordered, and it was uncomfortable to wear. As for the hooded sweatshirt, the colour was not as vibrant as it appeared on the website and the fabric was thinner than expected. Furthermore, the hoodie had a small tear near the pocket.


As I need these items for an upcoming trip, I urgently require a replacement. I request that you send me a new pair of sneakers (size 9) that are of the same quality as advertised on your website and a hooded sweatshirt (size medium) that matches the colour and quality advertised. I kindly request that you cover the cost of shipping for these replacement items.


I have attached photos of the defective sneakers and the hooded sweatshirt for your reference. I hope that you can address this issue as soon as possible so that I can receive the replacement items before my trip.


Your prompt resolution of this matter is greatly appreciated. I look forward to hearing from you soon and am confident that we can find a solution that meets my needs.


Sincerely,


Kate Meier



Model Answer 4


Dear Sir/Madam,


I am writing to inform you of my dissatisfaction with the recent clothing purchase that I made from your online store. On March 29th, I ordered a pair of trousers (size 32x34) and a dress shirt (size medium) which I received on April 1st. However, the items I received were not up to the standard I had expected.


The dress shirt was poorly made with loose threads around the collar and sleeves, and the buttons were not sewn on correctly. Furthermore, the shirt had several stains which were not visible in the product images on your website. The trousers had a large tear near the pocket, making them unwearable.


As I urgently need these items for an important event, I kindly request a replacement pair of trousers (size 32x34) and a dress shirt (size medium) that are of the quality advertised on your website. Please ensure that the replacement items are free from defects, stains and tears. I request that you expedite the shipping process to ensure that I receive the items before the event.


I have attached photos of the defective dress shirt and trousers for your reference. I kindly request that you cover the cost of shipping for these replacement items.

I hope that you can resolve this issue in a timely and satisfactory manner, as I value the quality of your products and wish to continue shopping with your company.


I appreciate your prompt attention to this matter and look forward to receiving the replacement items. Thank you for your assistance.


Sincerely,


Robin Smith


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