You have Bought a Toy in an Online Toy Shop - GT Letter Samples

You have bought a toy in an online toy shop, but the toy is damaged.

You have to write a letter to the shop manager. In your letter:

• describe the toy

• describe the damages

• provide a resolution

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Model Answer 1

Dear Manager,

I hope this letter finds you well. I am writing to express my disappointment with a recent purchase from your esteemed online toy shop, where, regrettably, the item arrived in a less-than-perfect condition.

The toy in question is the "Galactic Explorer Space Shuttle", a highly detailed replica complete with miniature astronauts and operational cargo bay doors. It was chosen for its educational value and intricate design, ideal for nurturing a child's fascination with space exploration. However, upon unboxing, I discovered that the shuttle's left wing was significantly cracked and the detachable rocket boosters were missing. Furthermore, the solar panels, which are meant to be flexible, were irreparably bent, diminishing the overall appeal and functionality of the toy.

In light of these issues, I kindly request a replacement for the damaged toy. It would be greatly appreciated if you could expedite the shipping of a new "Galactic Explorer Space Shuttle", ensuring that it undergoes a thorough quality check before dispatch. A swift resolution to this matter would not only restore my faith in your store's commitment to customer satisfaction but also bring immense joy to a young, aspiring astronaut.

Thank you for your attention to this matter. I eagerly await your prompt response and a favorable resolution.

Warm regards,

Jordan Smith

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Model Answer 2

Dear Manager,

I trust this correspondence finds you well. I am reaching out to address a concern regarding a recent purchase from your online toy shop, which, to my dismay, arrived in a condition far from what was anticipated.

The toy, a "Mystical Enchanted Castle", stood out for its exquisite craftsmanship and attention to detail, promising to be a source of endless creativity and imagination for my niece. This elaborate playset, complete with turrets, drawbridge, and miniature figures, was supposed to be the highlight of her birthday. Unfortunately, upon arrival, it became evident that the castle's main tower was broken at the base, rendering it unstable, and several of the tiny figurines that were supposed to inhabit the castle were missing, which was quite disheartening.

To resolve this issue, I kindly request a replacement of the "Mystical Enchanted Castle", ensuring that all components are intact and the product is in impeccable condition. It would be greatly appreciated if you could prioritize this replacement, as it holds significant sentimental value for my niece. A prompt and satisfactory resolution to this unfortunate situation would reaffirm my trust in your store's dedication to customer satisfaction and quality assurance.

I look forward to your prompt response and am hopeful for a positive outcome.

Sincerely,

Emily Richardson

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Model Answer 3

Dear Manager,

I hope this message finds you in good spirits. I am compelled to write to you concerning a recent purchase from your online store, which, much to my regret, arrived in a condition that deviates starkly from the expected quality standards.

The item in question is the "Oceanic Adventure Submarine", a meticulously crafted model meant to inspire young minds with the wonders of marine exploration. This toy, celebrated for its realistic design and interactive features, including a functional periscope and movable propellers, was eagerly anticipated by my son. However, upon its arrival, we discovered that the periscope was broken and the hatch door refused to close properly. Additionally, the LED lights, which should illuminate the ocean floor in our imaginative deep-sea dives, were nonfunctional, significantly diminishing the toy's educational and entertainment value.

In light of these disappointments, I respectfully request a replacement for the "Oceanic Adventure Submarine", ensuring that all its features are in pristine working condition. A prompt and thorough resolution of this issue would not only rectify the current dissatisfaction but would also reinforce my confidence in your store's commitment to delivering quality products.

I eagerly await your response and am hopeful for a swift and satisfactory resolution to this matter.

Best regards,

Thomas Bennett

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