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You Recently Received Furniture that was already Damaged at the Time of Arrival - GT Letter Samples

You recently received furniture that was already damaged at the time of arrival.

Write a letter to the manager of the shipping company about it and say:

  • what furniture did you order?

  • what was the damage?

  • suggest what needs to be done about it.


You Recently Received Furniture that was already Damaged at the Time of Arrival - GT Letter Samples

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Model Answer 1


Dear Manager,


I am writing to express my disappointment regarding the recent delivery of a Victorian-style oak dining table from your company, which, to my dismay, arrived with noticeable damage.


The furniture in question is a bespoke Victorian-style oak dining table, intricately designed and ordered specifically to be the centrepiece of my dining room. Upon its arrival, I was disheartened to discover several deep scratches and a noticeable crack along one of its ornate legs – defects that severely diminish its aesthetic value and structural integrity. This damage not only detracts from the table's elegance but also questions the reliability of your shipping process.


In light of this situation, I suggest a few remedial actions to resolve this issue satisfactorily. Firstly, I would appreciate an immediate inspection of the damaged furniture by a representative from your company to assess the extent of the damage. Following this, I believe a fair resolution would be either the repair of the damaged table by a skilled craftsman or the delivery of a replacement table, free of charge. Additionally, I expect a formal apology for the inconvenience caused and assurance of improved handling procedures in the future to prevent similar incidents.


I trust that you will address this matter with the seriousness it warrants and look forward to a prompt and positive resolution.


Yours sincerely,


Evelyn Smith


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Model Answer 2


Dear Manager,


I am compelled to bring to your attention a matter of considerable concern regarding the recently delivered Art Deco-inspired chaise lounge, which, much to my chagrin, arrived with damages undermining both its beauty and function.


The item in question, a meticulously crafted Art Deco chaise lounge upholstered in premium velvet, was chosen to add a touch of elegance to my study. However, upon unboxing, I was disheartened to find that the velvet was marred with several unsightly tears and the wooden frame exhibited a pronounced crack, compromising the lounge's structural stability. This flaw not only spoils the visual appeal but also raises doubts about the safety of using the furniture as intended.


To ameliorate this issue, I propose a couple of expedient solutions. An immediate evaluation by a company representative would be most beneficial to ascertain the full extent of the damage. Depending on this assessment, I would consider it reasonable to either receive a professional repair service, ensuring the restoration of the chaise lounge to its original splendor, or to be provided with a replacement piece. Furthermore, I would expect a formal acknowledgment of this inconvenience and a commitment to enhancing your logistical procedures to prevent recurrence of such incidents.


I trust that you will treat this matter with the urgency and seriousness it deserves and anticipate a swift and favorable response.


Kind regards,


Olivia Thompson


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Model Answer 3


Dear Manager,


It is with a mix of disappointment and urgency that I write to you regarding the Scandinavian-style coffee table I received from your company, which, to my dismay, arrived bearing signs of damage that mar its otherwise exquisite craftsmanship.


The piece in question, a Scandinavian-style coffee table with a sleek walnut finish, was selected with great care to complement the minimalist aesthetic of my living room. Regrettably, upon its arrival, I discovered significant damage: the tabletop has multiple scratches and a noticeable dent on one corner, which not only undermines the table’s elegant design but also raises concerns about the quality of your delivery service.


In response to this unfortunate situation, I propose a few constructive solutions. An initial step would be to arrange for an inspection by a qualified representative from your company to verify the extent of the damage. Depending on their findings, I would consider it reasonable to either receive a professional restoration of the damaged table or a replacement of the same model at no additional cost. Additionally, I would appreciate a formal apology for this oversight and a reassurance that future deliveries will be handled with greater care to ensure the integrity of your products.


I trust you will address this issue with the promptness and seriousness it merits and eagerly await a positive resolution.


Warm regards,


James Peterson


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