You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager.
In your letter:
Describe the problem the new employee has caused
Explain how other employees about the new employee’s conduct
Say how you expect the HR manager to address the situation.
Get your personalised IELTS Essay Feedback from a former examiner
Download IELTS eBooks, get everything you need to achieve a high band score
Model Answer 1
Dear Mrs. Benson,
I hope this letter finds you well. I am writing to bring to your attention an issue that has recently emerged in the Sales Department due to the conduct of a new employee, Mr. Tom Clarkson, who joined our team three weeks ago.
Since his arrival, Mr. Clarkson has consistently disregarded the team's standard operating procedures, particularly in client engagement and data management. His approach has not only confused our long-term clients but also resulted in significant data inconsistencies. For example, he independently altered the terms of service for several key accounts without prior consultation, leading to a notable client complaint last week.
Colleagues have expressed their concerns regarding Mr. Clarkson's lack of collaboration and his reluctance to adhere to established protocols. His actions have created an unsettling atmosphere in the department, affecting team morale and efficiency.
I believe it is imperative for the Human Resources department to intervene. Perhaps a structured orientation program outlining our company's policies and the importance of teamwork might help Mr. Clarkson better understand our work culture. Additionally, a mentorship arrangement could guide him to integrate more effectively with the team.
Thank you for considering this matter. I am confident in your ability to resolve this issue in a manner that maintains the positive work environment we pride ourselves on at Zenith Enterprises.
Yours sincerely,
James Arlington
Download IELTS eBooks, get everything you need to achieve a high band score
Model Answer 2
Dear Mr. Thompson,
I am reaching out to express a concern regarding the conduct of a recently hired employee, Mr. Derek Foster, in our Marketing Department. His actions over the past month have raised several issues that I believe need immediate attention.
Mr. Foster, despite being enthusiastic and creative, has repeatedly bypassed essential protocols, particularly in campaign planning and client communication. His tendency to implement ideas without seeking team consensus or approval has led to confusion and inefficiencies. For instance, his recent decision to launch an unscheduled social media campaign contradicted our quarterly strategy and created friction with our long-term planning.
The team's response to Mr. Foster's actions has been a mix of frustration and concern. There is a growing feeling that his unilateral decisions could potentially jeopardize our department's reputation and client relationships. This has understandably led to a tense working environment.
In light of these issues, I am seeking your guidance and intervention. A possible solution might be to arrange a detailed briefing for Mr. Foster, emphasizing the importance of adherence to departmental procedures and teamwork. Additionally, assigning a mentor to guide him through his initial months at our company could be beneficial in smoothing his transition into our team's dynamic.
I appreciate your attention to this matter and trust that your expertise in handling such situations will lead to a positive outcome for all parties involved.
Yours sincerely,
Emily Harris
Download IELTS eBooks, get everything you need to achieve a high band score
Model Answer 3
Dear Mrs. Patel,
I hope this message finds you well. I am writing to you as the team leader of the customer service department at Digital Solutions Inc. to discuss a pressing issue concerning a new team member, Mr. Ethan Roberts, who joined us about a month ago.
Although Mr. Roberts seemed promising during the initial stages of his employment, his recent conduct has been causing significant disruption. His approach to handling customer queries is often dismissive and lacks the empathetic touch we value in our customer interactions. This attitude not only affects our service quality but also contradicts the training guidelines he was provided. A recent incident, where he abruptly ended a call with a long-standing client citing their queries as 'trivial,' has raised serious concerns.
The team has expressed unease regarding his behavior, as it undermines the collaborative and customer-centric culture we have nurtured. This situation has led to a noticeable dip in team morale and has even started affecting their performance.
In light of these developments, your intervention seems crucial. I propose that Mr. Roberts undergo a refresher training course focusing on customer service etiquette and our company values. Additionally, pairing him with a senior team member as a mentor could provide him with the necessary guidance and oversight to better align with our work ethos.
I trust your expertise in handling such matters and look forward to a resolution that benefits both our team's harmony and our company's reputation.
Thank you for your attention to this issue.
Yours sincerely,
Rachel Green
Get your personalised IELTS Essay Feedback from a former examiner
Download IELTS eBooks, get everything you need to achieve a high band score