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You recently borrowed something from a friend. Unfortunately, the item is damaged - GT Letter Band 9

You recently borrowed something from a friend. Unfortunately, the item has become damaged.

Write a letter to this friend. In your letter:

  • remind your friend that you borrowed something from him/her

  • explain how the item became damaged

  • suggest how you can resolve the issue of the damaged item


IELTS Letter Writing Band 9 / GT Writing Task 1 Band 9 Sample

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Model Answer 1


Dear Mark,


I hope this letter finds you well. I'm writing to discuss a rather unfortunate incident involving the camera lens I borrowed from you last month for my photography project.


Recalling our conversation, you generously lent me your Nikon 24-70mm lens for my landscape photography assignment. It has been immensely helpful, and I am truly grateful for your support. However, I regret to inform you that the lens was accidentally damaged during a recent outdoor shoot. A sudden gust of wind knocked over the tripod, causing the lens to fall and sustain a noticeable crack on the outer casing.


Understanding the value and importance of the lens, I have already looked into repair options. I found a reputable camera repair shop that specializes in Nikon equipment. They have assured me that they can restore the lens to its original condition. I intend to bear all repair costs and ensure the lens is returned to you in perfect working order. Additionally, if the repair takes longer than expected, I am more than willing to rent a similar lens for you, should you need one for your photography pursuits.


I deeply apologize for this mishap and the inconvenience it has caused. Please let me know how you would like to proceed, and I assure you I will handle this matter with the utmost urgency and care.


Looking forward to resolving this issue to your satisfaction.


Warm regards,


Alex


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Model Answer 2


Dear Emily,


I trust this message finds you in good spirits; however, it's with a heavy heart that I reach out regarding the mishap that befell the espresso machine I borrowed from you for my culinary gathering.


You might recall, during our last coffee meet, your gracious offer to lend me your De'Longhi Espresso Machine for my Italian-themed dinner party. The machine, a centerpiece of the evening, was both a practical aid and a conversation starter. Unfortunately, amidst the festivities, a guest accidentally knocked it off the kitchen counter, causing significant damage to the casing and the brewing mechanism.


I fully understand the sentimental and monetary value of the espresso machine to you, and I am committed to rectifying this situation. After researching, I found an authorized De'Longhi service center nearby. They have assured me of their ability to repair it to its pristine condition. I will cover all associated costs and, in the interim, I would be more than happy to provide you with a temporary replacement should you require one for your daily use.


I am sincerely sorry for this incident and the inconvenience it has caused. Please let me know how best I can proceed to make amends. Your understanding and patience in this matter are greatly appreciated.


Awaiting your guidance on how to best resolve this.


Warmest regards,


Jordan


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Model Answer 3


Dear Melissa,


It has been a while since we met, how have you been? I am writing to apologize for the damaged oven that I borrowed from you two months ago.


It was mid-October 2020, when I told you that I was approaching to my only son’s birthday, and you know how much he loves my handmade cake, whereas my oven was out of function. That’s why, I had to manage an oven on an urgent basis. After finding it nowhere, I resorted to your favourite Miyako Electric Oven MT827. It was an incredible timely help.


However, it was a quite busy birthday evening. After preparing a delicious dinner and brownies, I put the cake into the oven. In fact, I was multitasking to manage the time stress, therefore, put the oven on a high heat and went for the yummy dinner that I prepared earlier. Suddenly, I smelt something burning in the kitchen. I realized the sweet cake was totally burned and the functional oven was completely damaged.


I deeply regret creating this problem. Please allow me to offer compensation for causing this issue. I would like to ask for one to one exchange from an electronic shop, and then I will return to you after confirming the function is normal.


Once again, my apologies for the inconvenience caused.


Warm Regards,


Mehzabin


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