You have recently bought some furniture and it was broken when you received it. Write a complaint letter to the store manager.
In your letter, you should tell:
what you bought and when
how was it broken?
suggest how the problem could be solved
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Model Answer 1
Dear Store Manager,
I hope this letter finds you well. I am writing to express my dissatisfaction with a recent purchase from your store - a luxurious oak dining table set, which I bought on January 10th, 2024.
Upon delivery, I was disheartened to discover that the table's surface had a noticeable crack, and one of the chair legs was fractured, rendering it unstable and unusable. It seems the damage occurred either during the manufacturing process or while in transit. I had chosen this furniture for its promised durability and aesthetic appeal, but unfortunately, it fell short of my expectations due to these defects.
To resolve this issue, I suggest a few possible solutions. Ideally, I would appreciate an exchange for a new, undamaged set of the same model. Alternatively, if an exchange is not feasible, I would be open to a professional repair service, provided it restores the furniture to its intended condition. Lastly, if neither of these options is viable, I would request a full refund.
I trust that your store values customer satisfaction and will address this matter promptly. I look forward to a positive response and a swift resolution.
Yours sincerely,
Sophia Clarke
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Model Answer 2
Dear Store Manager,
I trust this letter reaches you in good health and high spirits, albeit under less than ideal circumstances, as I am compelled to bring to your attention a significant issue with a recent purchase from your esteemed establishment.
On the 15th of January, I was thrilled to receive the antique rosewood coffee table I had ordered from your store, envisioning it as the centerpiece of my living room. However, my excitement quickly turned to dismay when I discovered that the tabletop was marred with several scratches and one of the legs was notably chipped, detracting significantly from its elegance and functionality. It appears that these damages occurred prior to delivery, possibly during packaging or transport.
To ameliorate this situation, I kindly propose a few remedies. A replacement of the damaged table with a new, flawless piece would be most preferable. Should this not be feasible, arranging for a skilled craftsman to repair the imperfections to my satisfaction would be an acceptable alternative. In the event that neither solution is possible, I would, regrettably, have to request a full refund for the purchase.
I am hopeful for a prompt and favorable resolution to this matter, and I appreciate your attention to ensuring the high standards of customer service your store is known for.
Warm regards,
James Harrington
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Model Answer 3
Dear Store Manager,
I hope this correspondence finds you in good health. I am reaching out to express my concern and seek a resolution regarding a piece of furniture I purchased from your store, which, unfortunately, arrived in a less-than-satisfactory condition.
On the 5th of February, I was delighted to add a new element to my home decor, a sleek Scandinavian-style bookshelf, purchased from your reputable outlet. However, my excitement quickly diminished when I noticed upon unpacking that the shelves were unevenly aligned, and there was a visible crack running down the back panel. It seems the damage might have occurred during transportation, or perhaps it was a manufacturing flaw.
To rectify this issue, I would appreciate if you could offer a replacement for the damaged bookshelf. I am still very much in favor of the design and would like to have it as initially envisioned, in perfect condition. If a replacement is not available, I would alternatively consider a professional repair, provided it can be restored to its original state. Should neither of these options be viable, I would regrettably ask for a full refund of my purchase.
I am confident that your commitment to customer satisfaction will guide a prompt and fair resolution to this unfortunate situation.
Sincerely,
Elizabeth Thompson
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