You have found a problem with an item which you bought online. Write a letter to the company manager.
In your letter, you should:
describe the item
explain the issue
suggest what you expect the manager to do
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Model Answer 1
Dear Manager,
I am writing to express my concerns regarding a recent online purchase from your store, a multifunctional smartwatch, which unfortunately has not met my expectations due to a significant malfunction.
The item in question is the 'TechWiz Smartwatch 5000', celebrated for its advanced features like heart rate monitoring, GPS tracking, and water resistance. I was particularly attracted to its promise of a long battery life and sleek design, making it an ideal companion for my daily fitness routine. However, upon receiving the watch, I was dismayed to find that the heart rate monitor consistently provides inaccurate readings, varying drastically from my actual pulse rate measured by other devices. This flaw significantly undermines the reliability and purpose of the smartwatch, especially since health monitoring was my primary reason for this purchase.
In light of this issue, I would kindly request your immediate attention to rectify this situation. Ideally, I would appreciate either a replacement of the same model, ensuring that the heart rate monitor functions correctly, or a full refund if a replacement cannot be provided. Given the reputation of your company for customer satisfaction and product excellence, I am hopeful that you will resolve this matter expediently and to my satisfaction.
I look forward to your prompt response and a favorable resolution to this issue. Your attention to this matter is not only crucial for my satisfaction as a customer but also pivotal in maintaining the high standards and trust associated with your brand.
Sincerely,
Jordan Ellis
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Model Answer 2
Dear Manager,
I am reaching out to address a concerning issue with a product I recently purchased from your online store, specifically an 'EcoChef Deluxe Blender', which has unfortunately not lived up to its advertised capabilities.
The item in question is your top-of-the-line kitchen blender, renowned for its powerful motor and versatility in handling a variety of food preparation tasks. I was particularly impressed by its advertised ability to smoothly blend even the toughest ingredients and its promise of durability. However, to my disappointment, the blender's motor ceased functioning after only a few uses, rendering it completely inoperable. This malfunction is particularly frustrating as I purchased this blender for its purported long-term reliability and efficiency in the kitchen.
Given this situation, I would like to request a resolution that aligns with the high standards of quality and customer service your company is known for. A replacement of the blender with a guarantee of thorough quality check prior to dispatch would be the most suitable solution. Alternatively, should a replacement not be feasible, I would request a full refund. It is imperative for me as a customer to have a reliable kitchen tool, and I trust your company's commitment to customer satisfaction will lead to a swift and satisfactory resolution.
I eagerly await your prompt response and am hopeful for a swift rectification of this matter, which will not only reinstate my faith in your products but also reinforce your reputation for excellence in customer service.
Yours faithfully,
Morgan Reynolds
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Model Answer 3
Dear Manager,
I am compelled to write to you regarding a recent purchase from your esteemed online store, the 'AquaClear Water Filter System', which has unfortunately not performed to the high standards I anticipated.
The AquaClear Water Filter System, acclaimed for its advanced purification technology and sleek design, was an appealing choice for ensuring safe and clean drinking water in my home. Its cutting-edge features, which include multi-stage filtration and elimination of contaminants, were the decisive factors in my purchase decision. However, I have encountered a critical issue: the filtration system is not functioning properly, as the water remains visibly impure and has an unusual taste, contrary to what was promised.
In light of this disappointing performance, I urge you to take prompt and effective action. A satisfactory resolution would involve either replacing this unit with a fully functional one, ensuring it passes all quality control checks, or offering me a complete refund. This response is vital not only to fulfill my immediate needs as a customer but also to uphold the reputation of your brand for delivering products of impeccable quality and reliability.
I look forward to your swift and favourable resolution of this matter, reinforcing the trust and confidence I placed in your brand at the time of purchase.
Kind regards,
Taylor Morgan
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