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Lost Something on a Bus and Called the Customer Service to Get Help - GT Letter Sample

You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.

In your letter, you should:

  • describe the item you lost

  • explain why you weren't happy with the customer service

  • say what action you would like the company to take


Lost Something on a Bus and Called the Customer Service to Get Help - GT Letter Sample

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Model Answer 1


Dear Manager,


I am writing to express my dissatisfaction with the customer service I received following the loss of a valuable item on one of your buses. The item in question is a black leather portfolio containing important documents and a sentimental family photograph.


My disappointment stems from the lackluster response I encountered when I called your customer service team for assistance. Despite my detailed explanation of the item's importance, I felt my concerns were met with indifference. The representative seemed disinterested and offered no concrete steps to aid in the recovery of my lost item. This experience left me feeling undervalued and frustrated as a customer.


I kindly request that your team takes a more proactive approach in locating my lost portfolio. It would be greatly appreciated if you could initiate a thorough search on the bus where the item was lost and check with your lost and found department. Additionally, I would like to be kept informed about any updates regarding my case.


Thank you for addressing this matter with the urgency and attention it deserves. I hope my experience can serve as an opportunity for your team to improve its customer service and response strategies.


Yours sincerely,


Jordan Smith


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Model Answer 2


Dear Manager,


I am reaching out to convey my deep dissatisfaction regarding the ineffective customer service I experienced after misplacing a cherished item on one of your buses. The item is a blue fabric diary, invaluable to me as it encapsulates a year's worth of personal reflections and creative ideas.


The reason for my discontent lies in the response – or lack thereof – from your customer service team. Upon contacting them, I anticipated empathy and a willingness to assist, but instead, I was met with a dispassionate and mechanical attitude. My explanation of the diary’s sentimental value seemed to fall on deaf ears, and no tangible steps were proposed to help me retrieve it, leaving me disheartened and dismissed.


In light of this, I urge your company to take immediate and thoughtful action. A detailed search on the specific bus route where the diary was lost would be a commendable start, along with a check-in with the lost and found department. Regular updates on the progress of this search would be greatly appreciated and would go a long way in restoring my faith in your customer service.


I trust that my feedback will prompt a constructive review of your customer service protocols, ensuring a more compassionate and effective response in the future.


Kind regards,


Evelyn Carter


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Model Answer 3


Dear Manager,


I am compelled to write this letter due to the unsatisfactory experience I had with your customer service team following the loss of an item of great personal importance on your bus service. The item is a small, silver USB drive, which contains irreplaceable family photos and significant work documents.


My dissatisfaction stems from the service provided when I reached out for assistance. Despite my clear distress and detailed description of the USB drive, the response was markedly apathetic. The representative, while polite, seemed to lack both the empathy and the urgency required in such situations. This lack of engagement and the absence of a clear resolution path not only compounded my anxiety but also diminished my trust in your service.


Therefore, I request your immediate intervention in this matter. A detailed inspection of the bus on which the item was lost, alongside an inquiry with the lost and found section, would be highly appreciated. Additionally, periodic updates on the status of the search would be beneficial and would greatly alleviate my current state of worry.


I hope this unfortunate incident can serve as a catalyst for enhancing the quality of your customer service, ensuring future interactions are more attuned to the concerns of your passengers.


Yours faithfully,


Thomas Bennett


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