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Received A Letter of A New Bank Card. However, The Card Was Missing From Envelope - GT Letter Band 9

You should spend about 20 minutes on this task.

You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

Write a letter to the bank's head office. In your letter,

  • explain why you are writing

  • express concern about the missing card

  • propose a solution

Write at least 150 words.

IELTS Letter Writing Band 9 / GT Writing Task 1 Band 9 Sample

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Model Answer 1

Dear Head of Customer Relations,

I am writing to inform you of a concerning situation regarding the recent dispatch of my new bank card, which regrettably was not enclosed in the envelope upon its arrival. This oversight has caused not only inconvenience but also raises security concerns.

My primary concern lies in the whereabouts of the missing card. Considering the sensitive nature of a bank card, its absence from the sealed envelope is alarming and could potentially lead to unauthorized access to my account. I am apprehensive about the risk of fraudulent activities that could occur if the card has fallen into the wrong hands.

To resolve this issue effectively, I propose that the missing card be immediately deactivated to prevent any potential misuse. Furthermore, I request the prompt issuance of a replacement card, ensuring this time that it is securely enclosed and reaches me safely. Additionally, I would appreciate it if you could expedite the delivery process given the urgency of the situation and the inconvenience already caused.

I trust that your bank will handle this matter with the seriousness it warrants and take the necessary steps to safeguard my financial security. I eagerly await your prompt response and the swift resolution of this issue.

Yours faithfully,

Jordan Smith

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Model Answer 2

Dear Head of Customer Service,

I am reaching out to express my concern regarding an unsettling discrepancy I encountered upon receipt of a recent communication from your bank, which involved the absence of the new bank card that was supposed to be enclosed in the envelope provided. This unexpected omission has prompted me to seek your immediate assistance.

Upon receiving the envelope, which was intended to contain my new bank card, I was dismayed to discover that it was missing. This is particularly troubling given the sensitive nature of such an item. The possibility that my bank card could be somewhere unaccounted for poses a significant risk to my financial security, and the thought of it potentially being misused is deeply concerning.

In light of this situation, I would like to suggest a course of action that ensures both the security of my account and the prompt rectification of this issue. Firstly, I urge you to immediately cancel the missing card to prevent any unauthorized transactions. Subsequently, I would appreciate it if you could expedite the issuance and secure delivery of a replacement card. Taking these steps will not only address my current predicament but also reinforce my confidence in your bank's commitment to customer security and service.

I anticipate your prompt attention to this matter and look forward to a swift and satisfactory resolution.

Yours sincerely,

Elizabeth Johnson

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Model Answer 3


Dear Head of Banking Services,

I am compelled to write to you regarding an unexpected and disconcerting issue I encountered with the recent dispatch from your institution, specifically the non-inclusion of the new bank card which was supposed to be securely enclosed within the delivered envelope. This absence is not only inconvenient but also raises significant security concerns.

Upon the receipt of the envelope, which I had anticipated to contain my new bank card, I was surprised and troubled to find it missing. This presents a serious security risk, as the card in the wrong hands could lead to unauthorized access and potential financial loss. The safety and confidentiality of my banking details are paramount, and the thought of my card being potentially misused is highly alarming.

To address this critical issue, I would like to propose a swift and secure solution. Firstly, it is imperative to cancel the missing card immediately to prevent any unauthorized use. Following this, I kindly request the issuance of a new card, ensuring its secure and verifiable delivery to my address. This prompt action would not only mitigate the current risk but also restore my faith in the bank’s commitment to customer security and satisfaction.

I look forward to a rapid response and resolution to this matter, assuring the continued safety of my financial assets.

Yours sincerely,

Christopher Bennett

Model Answer 4

Dear Sir or Madam,

I am writing to complain about failing to receive my new bank card along with the letter that you had sent me.

You know that my debit card expiry is approaching closer, and that is why I asked for a new one on the other day. Afterwards, I received an envelope on November 24th to my home address in Beirut. I opened it as I was logically expecting a card inside, but unfortunately it contained only a receipt form asking for my signature.

I became suspicious and sensed some sort of fraud which is very frequent to happen these days. In addition, this situation has made me worried about the information related to the card. Therefore, please note that I do refuse to be held responsible for any misuse of this item.

Finally, I would like to request cancelling my card number 256781 immediately as a first step, and then sending a replacement with no extra charge. If you could do this, I would be grateful.

Thank you in advance for your understanding and prompt cooperation.

Looking forward to hearing from you.

Yours sincerely,

Jessica Biel

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