You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter:
describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do
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Model Answer 1
Dear Manager,
I am writing to express my dissatisfaction with a recent purchase from your store, a KitchenMaster 3000 blender, which, to my dismay, ceased functioning immediately upon its first use.
Upon unboxing the blender, I was initially impressed with its sleek design and promised features. However, my excitement quickly turned to frustration when the blender failed to operate. Despite following all provided instructions and troubleshooting tips, the blades refused to rotate, rendering the appliance completely useless for its intended purpose of food preparation.
I promptly contacted your customer service department, hoping for a quick resolution. Unfortunately, the response was far from satisfactory. The representative I spoke with seemed disinterested and assured me that someone would follow up, yet no one did. This lack of action has only added to my disappointment and inconvenience.
Given these circumstances, I respectfully request that you arrange for an immediate replacement of the blender or provide a full refund. Additionally, I would appreciate it if you could ensure that your customer service team is better equipped to handle such issues promptly and effectively in the future.
Thank you for your attention to this matter. I look forward to a swift and favorable resolution.
Yours sincerely,
Jordan Ellis
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Model Answer 2
Dear Manager,
I am reaching out to bring to your attention a significant issue with a kitchen appliance, specifically the Chef's Delight Toaster, which I recently purchased from your store but unfortunately found to be defective upon its initial use.
Upon first use of the Chef's Delight Toaster, I encountered a perplexing issue: the appliance simply would not heat up. Regardless of the settings or the number of attempts, the bread remained cold and untoasted, a clear indication that the heating element was not functioning as intended. This was particularly disheartening as I had chosen this model for its reputed efficiency and reliability.
Following this discovery, I immediately contacted your customer service hotline, expecting prompt assistance. However, the interaction was far from helpful. The representative I spoke to seemed to lack the necessary knowledge about the product and promised that a supervisor would return my call to address the issue. Regrettably, that return call never materialized, leaving me in a state of unresolved frustration.
In light of these events, I kindly request that you either provide a working replacement for the faulty toaster or issue a full refund. I also urge you to review and improve your customer service protocol to ensure that future customers do not face similar disappointments.
I appreciate your prompt attention to this matter and look forward to a satisfactory resolution.
Sincerely,
Morgan Reynolds
Model Answer 3
Dear Manager,
I am compelled to write to you regarding the malfunctioning UltraBlend 5000 juicer I purchased from your establishment, which, regrettably, ceased to function on its inaugural use, causing considerable inconvenience.
The issue at hand is with the UltraBlend 5000 juicer, which I was enthusiastic to utilize for its acclaimed blending capabilities. However, my anticipation turned to disappointment when, upon its first use, the machine emitted a loud grinding noise and then abruptly stopped, failing to restart despite multiple attempts. This malfunction not only rendered the juicer unusable but also raised concerns about its build quality and safety.
In an effort to resolve this matter, I promptly called your customer service line. The conversation with your representative, though polite, did not yield the expected results. I was assured that my complaint would be escalated and addressed promptly; however, there has been no follow-up from your team since that interaction, leaving me in a state of limbo regarding the resolution of this issue.
Consequently, I would appreciate it if you could either replace the faulty juicer with a new, functioning unit or process a full refund. I also hope that steps will be taken to enhance your customer service response to ensure that future issues are addressed more efficiently and effectively.
Thank you for your attention to this matter, and I await your prompt response.
Yours sincerely,
Taylor Bennett
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