You have recently used a moving company to move your household items to a new place and they have been damaged in transfer.
Write a letter to the company’s manager and say
when and where did it take place?
what is your complaint?
suggest a reasonable solution.
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Model Answer 1
Dear Manager,
I am writing to express my dissatisfaction with the services provided by your company, TransMovers Inc., during my recent relocation from 123 Main Street to 456 Elm Avenue on January 15th, 2024, where several of my belongings were unfortunately damaged.
The incident occurred during the move, specifically between the hours of 10 am and 2 pm. Upon unpacking, I discovered that several items, including a family heirloom vase and a flat-screen TV, had sustained noticeable damage. The vase, a cherished item passed down through generations, now has a significant crack, and the TV screen is visibly shattered. This damage not only represents a financial loss but also an irreplaceable sentimental value.
I would like to propose a reasonable solution to address this unfortunate situation. Firstly, I request a full reimbursement for the damaged items, estimated at $800 for the TV and an appraisal to determine the value of the heirloom vase. Secondly, I suggest implementing stricter handling protocols for your moving team to prevent such incidents in the future. I believe these steps will not only rectify the current issue but also enhance your company’s service quality for future clients.
I look forward to your prompt response and a positive resolution to this matter.
Sincerely,
John Doe
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Model Answer 2
Dear Manager,
I am compelled to write to you regarding the mishandling of my household items by QuickShift Movers during my relocation to Parkside Terrace on the 20th of January, 2024, resulting in significant damage to several key belongings.
The move, executed from 22 Oakwood Lane to 35 Parkside Terrace, was completed within the day. However, to my dismay, upon unpacking, I discovered that various items, including a handcrafted oak dining table and a set of crystal glassware, were damaged. The oak table, which has been in my family for decades, now bears deep scratches and a broken leg, while several pieces of the glassware, prized for their craftsmanship, are irreparably shattered.
In light of these unfortunate events, I propose a two-fold solution. Firstly, I request a compensation of $1,200, which covers the cost of the table and the glassware. Secondly, I suggest an internal review of your packing and transportation procedures to enhance the care and handling of clients' possessions. This proactive approach could significantly reduce the likelihood of such occurrences in the future and uphold the reputation of QuickShift Movers.
I trust that you will address this matter with the urgency and seriousness it warrants and anticipate a prompt and fair resolution.
Yours sincerely,
Emily Thompson
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Model Answer 3
Dear Manager,
I am reaching out to you with a sense of urgency regarding the unfortunate handling of my possessions by Reliable Relocators during my move to Maple Drive on February 10th, 2024, which led to several valuable items being damaged.
The relocation process from 78 Riverside Avenue to 102 Maple Drive was completed under your company's supervision. However, upon careful inspection of my belongings, I discovered significant damage to my antique mahogany desk and a collection of limited edition porcelain figurines. The desk, a treasured piece with intricate carvings, now has a series of scratches and a detached drawer, while the figurines, which I have painstakingly collected over the years, are chipped and cracked, diminishing their aesthetic and monetary value.
To resolve this distressing situation, I would like to propose a fair and constructive solution. I request that Reliable Relocators cover the repair costs for the mahogany desk and the replacement value of the damaged figurines, which I estimate to be around $1,500. Additionally, I suggest a review and improvement of your team's handling and packaging techniques to prevent such incidents from recurring, thus ensuring customer satisfaction and maintaining your company’s esteemed reputation.
I eagerly await your response and am hopeful for a positive and swift resolution to this matter.
Kind regards,
Alexander Reed
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