You have recently ordered a book online, but the book was delayed and has not arrived yet. Write a letter to the company manager.
In the letter, you should:
give the details of your order
explain why you need the book urgently
suggest a solution for the situation
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Model Answer 1
Dear Manager,
I am writing to express my concern regarding a recent online purchase from your esteemed company: a copy of "The Innovator's Mindset" by George Couros, order number 4567XY, which I have yet to receive despite the elapsed estimated delivery time.
Regarding the details of my order, I placed it on January 5th, and the expected delivery date was January 12th. However, it is now January 19th, and the book is still not in my possession. This delay has caused me considerable inconvenience as I require this book for a professional development workshop I am facilitating next week. The book's insightful perspectives on creativity and innovation in education are crucial to enrich the workshop's content and engage my audience effectively.
To resolve this matter, I kindly suggest two potential solutions. Firstly, if the book has already been dispatched, could you please provide a tracking number and expedite the shipping process? Alternatively, if the book has not yet been shipped, I would appreciate an immediate dispatch with priority shipping at no additional cost. Ensuring timely delivery will not only help me prepare for my upcoming workshop but will also reinforce my trust in your company's customer service.
Thank you for your prompt attention to this matter. I look forward to a swift and satisfactory resolution.
Yours sincerely,
Jordan Smith
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Model Answer 2
Dear Manager,
I am reaching out to bring to your attention an issue with an order I placed on your website: a delay in the delivery of the much-anticipated book, "Mindful Leadership" by Maria Gonzalez, ordered under reference number 8749AB.
To elaborate, my order was placed on the 10th of January with an assured delivery date of the 17th. As of today, the 19th, the book remains undelivered. This book is pivotal for a leadership seminar I am conducting shortly. "Mindful Leadership" is a key resource for my presentation, offering unique insights into incorporating mindfulness into leadership practices. Its absence significantly hinders my ability to provide a comprehensive and engaging session.
As a solution, I propose two viable options. Firstly, if the book has been shipped, I would appreciate expedited delivery and the provision of a tracking number to monitor its progress. Alternatively, if the book has not yet been dispatched, I request that it be sent through express shipping at no extra charge. This prompt action will not only salvage my preparation for the seminar but also reinforce my confidence in your company's commitment to customer satisfaction.
I trust that you will address this issue with the urgency it deserves. Thank you for your immediate attention to this matter.
Warm regards,
Evelyn Carter
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Model Answer 3
Dear Manager,
I am writing to you today to address a concerning issue regarding an order I placed on your esteemed platform: the delayed delivery of "The Art of Persuasion" by Robert Greene, order reference 3219TZ.
To provide some context, my order was confirmed on the 7th of January with an anticipated delivery date of January 14th. It's now January 19th, and the book has not yet arrived. This delay is particularly troubling as I need this book urgently for a critical presentation on communication strategies at my workplace next week. "The Art of Persuasion" contains essential information that is integral to the success of my presentation, and its absence is a significant setback.
In terms of a solution, I would suggest two possible courses of action. If the book is already in transit, I would be grateful if you could expedite its delivery and provide me with a tracking number to monitor its progress. Alternatively, if the book has not yet been dispatched, I kindly request that it be sent through priority shipping at no additional cost. Quick resolution of this issue would greatly assist in my professional endeavors and reinforce my confidence in your services.
Thank you for your prompt attention to this matter. I am looking forward to a favorable and swift response.
Sincerely,
Alex Thompson
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