You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company.
In your letter
say why you are writing and how you feel
explain what happened
tell them what you would like them to do
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Model Answer 1
Dear Sir or Madam,
I am writing to express my profound dissatisfaction with a recent experience I had with one of your taxi drivers, a situation that not only marred my journey but has also been met with an unsettling silence from your customer service team despite my previous complaint.
On the 5th of January, I availed of your taxi services for a trip from downtown to the airport. The driver, who identified himself as Mr. Thomas, exhibited behavior that was both unprofessional and distressing. He drove recklessly, consistently exceeding the speed limits, and engaged in a heated phone conversation for the majority of the journey, blatantly disregarding road safety and passenger comfort. Additionally, he took a longer route, resulting in an inflated fare and almost causing me to miss my flight.
Given the gravity of this incident, I would appreciate it if your company could not only investigate this matter thoroughly but also provide a formal apology. Furthermore, I believe a refund for the trip and an assurance of stricter compliance with professional conduct and safety standards in the future are warranted.
I trust that you will address this issue with the seriousness it deserves and look forward to a prompt and satisfactory resolution.
Yours faithfully,
Emily Johnson
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Model Answer 2
Dear Customer Service Manager,
I am compelled to write to you regarding a recent unsettling incident involving one of your taxi drivers, which not only caused significant inconvenience but has also been met with a disconcerting lack of response from your team following my initial complaint.
On January 8th, I experienced a highly distressing journey with your driver, Mr. Reynolds, from my home to the central train station. His conduct was alarmingly unprofessional; he persistently engaged in personal phone calls, disregarding my requests for a quieter environment. Additionally, his driving was erratic, marked by abrupt stops and rapid accelerations, contributing to a discomforting and unsafe atmosphere. To my dismay, he also chose a circuitous route, unnecessarily prolonging the trip and leading to an unjustifiably high fare.
In light of these issues, I urge your company to conduct a thorough investigation into this matter. An apology for the distress caused and a reassurance that such incidents will not recur would be appropriate. Furthermore, I request a full refund for the trip, considering the service provided was far below the expected standards of your company.
I trust that you will treat this matter with the urgency and seriousness it warrants and look forward to a prompt and satisfactory response.
Sincerely,
Jordan Matthews
Model Answer 3
Dear Customer Relations Manager,
I am writing to you to express my deep dissatisfaction and concern regarding an incident with one of your drivers, Mr. Henderson, which not only compromised my safety and comfort but also remains unacknowledged by your company despite my previous complaint.
On the 10th of January, I had the misfortune of traveling with your taxi service from my residence to the city center. Mr. Henderson's behavior during the journey was highly inappropriate and unprofessional. He engaged in constant personal conversations on his phone, completely ignoring my requests for a quieter environment. His driving style was erratic and unsafe, marked by sudden accelerations and sharp braking. Furthermore, he took an unnecessarily long route, resulting in a delayed arrival and an inflated fare.
Given the severity of this experience, I expect your company to conduct an immediate and thorough investigation into this matter. An apology for the distress and inconvenience caused is warranted, along with a full refund for the trip. Additionally, I would appreciate assurances that steps will be taken to prevent such incidents from occurring in the future.
I look forward to a prompt and appropriate response from your side, addressing these concerns with the seriousness they deserve.
Yours sincerely,
Alexandra Thompson
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